Travel products currently provide information, reference prices and enquiries. Online booking, payment and ticket issuance are not available. This page describes the current service status; it is not the complete terms for future sales or evidence of payment-provider approval.
Website operator
- Legal company name in Chinese
- 湖南芙旅文化旅游发展有限公司
- English company name supplied by the operator
- Hunan Fulv Culture and Tourism Development Co., Ltd.
- Unified Social Credit Code
- 91430811MAKLHRY3XX
- Registered and office address
Office 3, Wulingyuan Luoguta Entrepreneurship Incubation Base, Building 6, Ecological Car Park, east side of Jinbian Road, Luoguta Community, Luoguta Subdistrict, Wulingyuan District, Zhangjiajie, Hunan, China.
湖南省张家界市武陵源区锣鼓塔街道办事处锣鼓塔社区金鞭路东侧（生态停车场6栋）（武陵源区锣鼓塔创业孵化基地）3号办公室
The English address is a reading translation; the original Chinese address is also provided. This is not a traveller meeting point. Contact support before visiting.
Current website services
You can browse itineraries, attractions, hotels, restaurants, transport reference information, weather and travel questions, and use search, saved items and the membership features currently available on the website.
Travel-product prices, rooms, vehicles and itineraries are for reference or enquiry. They do not establish available inventory, dates or a confirmed order. Display currencies and reference exchange rates are not confirmation of charging or settlement currencies.
The company above operates this website. This does not identify it as the contracting travel agency, actual supplier or payment merchant for every product. Each product's contracting and service providers must be identified before sales open.
Booking and delivery information — online booking unavailable
Selecting dates, traveller numbers or an accommodation category, checking reference prices or opening a confirmation preview does not create an order, reserve a room or vehicle, charge a payment, issue a ticket or send a hotel voucher.
Attraction and performance tickets need valid issuance or resale authority, session inventory and supplier vouchers. Transfers and private vehicles need confirmed providers, dates, meeting points and dispatch. Accommodation needs the hotel's confirmation of rooms, rates and stay vouchers. Tours need confirmed contracting parties, itineraries and service resources. These online delivery processes are not yet connected.
The website-access QR code is not an admission ticket, hotel voucher or payment receipt. Travellers review and send enquiry drafts themselves. Displaying a draft or opening an external app does not establish that support received it.
Cancellation and refund information — online payment unavailable
This website has not opened online orders or refund processing. Product-specific cancellation deadlines, refundable amounts, incurred costs, application channels and processing times have not been published. Reference prices do not establish free cancellation or a refund guarantee.
The operator has confirmed a principle of refunding in the original order currency. This does not promise a full refund, no fees, a guaranteed exchange rate or a fixed bank-credit time. Applicable rules and payment capabilities must be established before sales open.
If you already have an offline contract, a manually arranged order, a payment link or payment evidence, contact the operator using the details below to check the applicable contract, payee, service and refund arrangements. This page does not replace existing contracts or limit statutory rights.
Contact and service hours
- Support email
- support@zhangjiajiebeyond.org
- +86 188 7482 9211
- Support hours and time zone
- 08:00–24:00 · China Standard Time (UTC+8)
Confirm the service days and holiday arrangements with support. WhatsApp does not establish ordinary telephone availability. This website has no automatic order or refund-case function: sending an email or message does not automatically generate a website order or case, and does not affect your right to make an application or complaint under applicable law. This page does not promise a response time. Do not send card security codes, passwords or verification codes when asking about payments.
Information updated: